Three products

Start with your operational knowledge and add guest or local knowledge where required. Staff continue to use one assistant throughout. Licences are sold per room, so a hotel pays for what it has.

Lucidity Base

Procedures, brand standards, authority limits, training and policies, available through one assistant. Staff ask by text or voice and receive one approved answer with the source attached.

Fewer searches, fewer interruptions, and more consistent decisions.

Lucidity Guest

Read-only access to authorised information in the property management system, helping permitted staff recognise returning guests and understand relevant preferences and stay history. Access is controlled by role, logged, and excludes payment card information.

A returning guest recognised properly, on every shift.

Lucidity Concierge

Approved local knowledge for reception and guest-facing teams, from transport and dining to activities and trusted recommendations. The hotel controls the sources and the answers.

Where there is a concierge, it holds their recommendations for the hours they are not there.

Terms

How pricing works

Pricing is based primarily on room count, product selection and the number of properties. Onboarding is charged once at commencement.

Get in touch and we will put a figure against your properties.

Getting live

What onboarding involves

Confirm objectives and nominate a hotel champion
Connect approved document locations
Review authority and access rules
Configure and test Ask Lucy
Train managers and staff
Measure usage and unanswered questions

Most of it is remote, and you are not asked to rewrite anything.

The hotels that move first will know their own operation better than the ones that wait.The founding hotel programme is open now.

Tell us how many properties and roughly how many rooms, and we will come back with pricing.

Request pricing and a walkthrough